(EN) Privacy Policy – Travellook.gr
Last updated: 18/02/2026
This Privacy Policy explains how the Travellook business collects, uses and protects personal data of visitors/users of travellook.gr.
Personal data are processed in accordance with the EU General Data Protection Regulation (GDPR) 2016/679, applicable Greek and EU data protection laws, and the rules on privacy in electronic communications, as applicable, taking into account guidance and decisions of the competent supervisory authority.
Data Controller
Eleni I. Paraskevpoulou
Address: Leontos Sofou 13, Thessaloniki 546 26, Greece
Tax ID: 056462361
Tourism Registry No. (MHTE): 09.33.E.60.00.00869.00
Contact email: info@travellook.gr
Data we collect
We may process data you provide voluntarily as well as technical data.
When you contact us through our forms (Contact Form 7), we may collect your name (if provided), email address, phone number (if provided) and the content of your message/request. You may also include travel-related details (e.g., destination, dates, number of travellers, preferences). Please avoid submitting sensitive data (e.g., health data) unless strictly necessary.
For security and proper operation, we may process technical and log data such as IP address, date/time of access, browser/device type, operating system and other security/troubleshooting related technical information.
Purposes
We process personal data to handle enquiries and requests, to provide information and clarifications, to maintain website security and prevent abuse/spam/bots, and to comply with legal obligations where applicable.
Legal bases
Depending on the circumstances, processing is based on the need to take steps at your request prior to entering into a contract and/or to perform a contract, on our legitimate interests (in particular website security and abuse prevention), on legal obligations, and on your consent where required by applicable rules.
Cookies and similar technologies
The website may use strictly necessary cookies for core functionality and security. Under the current setup, we do not use analytics or remarketing/advertising tracking technologies on the website unless such tools are enabled in the future with appropriate notice and, where required, a consent mechanism.
Google Ads
Travellook may use Google Ads (e.g., search ads). Under the current setup, we do not have cookie-based remarketing or conversion tracking mechanisms installed on the website. If such tools are enabled in the future, this Policy will be updated and a consent mechanism will be applied where required.
Embedded Google Maps
The website includes embedded Google Maps. Loading embedded content may result in Google receiving technical data (such as IP address and browser information) and may allow Google to set cookies, subject to your settings and Google’s policies.
Security services (Cloudflare/CAPTCHA)
We use security/performance services and anti-bot measures (e.g., Cloudflare and/or CAPTCHA/anti-bot mechanisms). This may involve processing technical data (e.g., IP address, user-agent, security signals) to protect the website, prevent abuse and maintain availability.
Recipients
We do not sell personal data. We may share data to the extent necessary with service providers (hosting/technical support, communication infrastructure, security services). Google may receive technical data to the extent embedded content (Google Maps) is loaded.
International transfers
Some providers may process data outside the EEA depending on their infrastructure. Where applicable, appropriate safeguards are implemented in line with the relevant legal framework.
Retention
Contact/enquiry data are retained for twelve (12) months from the last communication, unless a longer period is required by law or for the establishment, exercise or defence of legal claims. Security/log data are retained for a limited period appropriate for security and troubleshooting purposes.
Your rights and complaints
You may have rights of access, rectification, erasure, restriction, objection, portability (where applicable) and withdrawal of consent (where applicable). To exercise your rights, contact info@travellook.gr. You also have the right to lodge a complaint with the competent supervisory authority.
Updates
We may update this Policy from time to time. The updated version will be published on travellook.gr.
(EN) travellook.gr – Terms & Conditions / Disclaimer
Last updated: 18/02/2026
This website (travellook.gr) is intended to provide informational content about tours, packages and related travel services presented by the Travellook business. By accessing and using this website, you acknowledge and accept these Terms & Conditions and this Disclaimer.
Website content is provided “as is” and for informational purposes only. Travellook makes reasonable efforts to keep information accurate and up to date; however, no guarantee is given as to completeness, accuracy or real-time availability.
Tours and services displayed on the website are subject to availability. Prices, inclusions, itineraries, participation terms and cancellation/change policies may have changed or may not be available at the time of viewing. For this reason, visitors are advised to contact Travellook at info@travellook.gr in order to receive the most recent information and written confirmation of the final terms.
Where currency conversions are displayed, they are provided for convenience only and may be inaccurate due to exchange rate fluctuations, update timing and/or potential fees applied by third-party providers. For confirmation of final price and billing currency, please contact info@travellook.gr.
Photos and media displayed on the website are indicative and may depict the general destination or experience and may not have been taken during the specific tour. Any differences do not give rise to claims against Travellook.
Certain tours/services may be provided through partners/third-party providers who may set and/or change applicable terms (including itinerary, minimum participation, inclusions and cancellation/change rules). For detailed terms and the most accurate, up-to-date information, you should contact Travellook before making any decision or taking any action.
To the maximum extent permitted by law, Travellook shall not be liable for any direct or indirect loss arising from the use of, or inability to use, the website, reliance on website information without prior written confirmation, or changes/unavailability caused by third parties or events of force majeure.
For any clarification regarding tours, prices, availability and final terms, please contact info@travellook.gr.